Receptionist (Bilingual-Spanish)
Department: General Operations and HR
Reports to: Office Manager and HR Manager
FLSA Category: Non-exempt
Type of position: Full – time
POSITION SUMMARY:
Under the direct supervision of the CFD Management, this position provides sales and administrative support in the office/ HR department.
DUTIES AND RESPONSIBILITIES:
Office Responsibilities
- Answer phones clearly and politely on first or second ring to ascertain reason for call and assist the caller. Page clearly and loudly, when necessary, check general mailbox daily to review and forward messages to appropriate employees.
- Greet visitors and clients pleasantly and courteously, determine their needs and provide prompt, appropriate assistance.
- Process all orders for local customers carefully. Follow through on order processing from receipt of order, shipping, billing to payment.
- Handle all orders for RCB and CFD must be recorded on the appropriate order form and email immediately to RCB at Mt. Vernon.
- Check for purchase orders from the Electronic Data Interchange (EDI) computer system as required; invoice customers accordingly using the EDI system.
- Assist with the processing of on-line/internet sales, all telephone orders using order form to record information.
- Assist keeping the supply room organized and neat at times.
- Assist with the monitoring of bioterrorism and food security; maintain visitor’s log book (signing in/out, giving visitor badges). Observe surveillance and general security on a regular basis.
- Maintain printers, fax, photocopying, and laminating machines, to ensure they have adequate supplies for proper functioning. Communicate any equipment problems to Office Management immediately, in order for service calls to be placed for equipment repair.
- Ensure the front counter area is clean and neat and stocked with adequate supplies of company brochures, UPS, Federal Express and Airborne supplies. Arrange UPS, Federal Express pick-ups as necessary.
- File all processed orders with bill of lading, invoices and original orders forms, in proper place.
HR Responsibilities
- Handle employment application intake.
- Assist with new employee orientations and follow-up processing of paperwork.
- Prepare job postings and post accordingly.
- Assist in the recruitment process; provide with supply information to job applicants, employees, department managers, public and private agencies as requested
- Respond to employee inquiries, assist with filing HR department paperwork.
- Perform other HR related duties for CFD and RCB as assigned.
CRITICAL POSITION BEHAVIORS:
Multitasking – handles conflicting priorities and meets deadlines; effectively respond to pressure or crisis situations.
Customer Service – approachable, friendly and courteous in responding to inquiries and requests.
Detail Oriented – thoroughly and accurately completes a task.
Interpersonal – interacts comfortably with individuals of varied background and organizations.
Communication – good verbal and written skills.
PHYSICAL REQUIREMENTS OF POSITION WITH OR WITHOUT REASONABLE ACCOMODATION:
Frequently walking, bending, reaching, lifting and carrying 5-10 pounds; frequent verbal communication. Frequent and repetitive keyboarding motion.
QUALIFICATIONS/EDUCATION, SKILLS AND KNOWLEDGE REQUIREMENTS:
Associates degree or equivalent
Minimum 2 years work related experience
Competent computer knowledge
Ethical practice; ability to maintain confidentiality
Good communication and customer service skills
Ability to operate standard office equipment.
Well organized; detail oriented and accurate.
Bi-Lingual spoken/writing Spanish
Senior Sales Manager
Department: Sales
Reports to: COO, CEO
FLSA Category: Exempt
Type of Position: Full time
POSITION SUMMARY:
Under the supervision of the Chief Operating Officer and Chief Executive Officer, this position is responsible for the planning and implementation of sales and product development.
DUTIES AND RESPONSIBILITIES:
- Oversee all phases of sales for CFD on an on-going basis
- Develop and implement strategic sales plans and forecasts to achieve corporate objectives for products and services; set performance goals accordingly.
- Develop and manage sales budgets in a timely manner; develop and project short/long range budgets, monitor and work within established budgets, produce regular budget reports and provide accurate sales forecasting for budget planning.
- Respond to all lead inquiries, generated through current lead generation sources; identify and implement new lead sources.
- Develop and implement new sales initiatives, strategies, etc., to capture key demographics.
- Meet with customers/buyers to discuss their needs and assess the quality of CFD’s relationship with them; implement any necessary changes.
- Make sales contacts, research customer needs and develop application of products and services, effectively.
- Develop and deliver sales presentations and close sales, in an effective manner.
- Participate in the development of new products, modification of existing products and termination of ineffective products by evaluating products and service marketability, gather and analyze customer feedback, identify future customer needs and determine customer satisfaction with products and services.
- Develop and recommend product positioning, packaging and pricing strategy to produce the highest possible long term market share.
- Establish and maintain a consistent corporate image throughout all product lines, promotional materials and events.
- Establish and maintain relationships with industry influencers and key strategic partners.
- Represent the company at trade shows, trade association meetings, etc., to promote products.
- Meet with clients, maintain relationships, negotiate and close deals.
- Prepare periodic sales reports showing sales volumes, potential sales and other areas of proposed client base expansion.
- Review and analyze sales performances against programs, quotes and plans to determine effectiveness.
- Supervise staff; manage and direct work flow.
- Interact with other departments and key personnel to ensure that all sales goals and objectives are realized.
- Perform other job-related duties for Caribbean Food Delights and/or any of the related companies, as assigned and as unilaterally determined by Caribbean Food Delights, Inc.
CRITICAL POSITION BEHAVIORS:
Multi-tasking – Handles conflicting priorities and meet deadlines. Effectively respond to pressure or crisis situations.
Customer Service – Approachable, friendly and courteous in responding to inquiries and requests.
Detail-oriented – Thoroughly and accurately completes a task
Interpersonal – interacts comfortably with individuals of varied backgrounds and organizations.
Communication – Must be able to communicate with team to ensure productivity and must also have good written skills.
PHYSICAL REQUIREMENTS OF POSITION WITH OR WITHOUT REASONABLE ACCOMMODATION:
Frequent walking, bending, reaching, lifting and carrying up to 50 pounds; frequent verbal communication; prolonged standing at times. Ability to travel up to 35% to 40% of the time. Ability to operate standard office equipment – computer (navigating internet/keyboarding), fax machine, photocopier, calculator, multi-line telephone system, etc.
QUALIFICATIONS/SKILLS:
Bachelors’ Degree in Sales, Business or equivalent
Working knowledge of Microsoft Office
Minimum ten (10) years related work experience
Minimum seven (7) years as a Sales Manager
Proven track record of positive sales performance
Strong leadership skills
Ability to operate standard office equipment – computer, fax machine, photocopier,
calculator, multi-line telephone system, etc.
(Experience in the food industry, preferably in the Specialty Frozen Food segment, meeting with buyers or category managers in national/regional food service accounts, retail sales and with an emphasis on club stores, leading and managing sales team as well as external broker network; identifying, selecting and attending industry trade shows).
THIS JOB DESCRIPTION CAN BE UNILATERALLY MODIFIED BY CARIBBEAN FOOD DELIGHTS, INC., AT ANY TIME WITH OR WITHOUT NOTICE AND IS EFFECTIVE IMMEDIATELY.
FOOD TECHNOLOGIST
Department: Research & Development/Quality Control
Reports to: R&D/QC Director/QC Manager
FLSA Category: Exempt
Type of Position: Full time/Non Union
POSITION SUMMARY:
Under the direct supervision of the R&D/QC Director/QC Manager, set standards for producing, packaging and marketing foods. Also responsible for performing prescribed quality control tests, maintain corresponding records and create associated certification and/or control charts for raw materials, products and related quality processes.
DUTIES AND RESPONSIBILITIES:
- Enforce HACCP, GMPs and Food Safety & Security plans/procedures; update and maintain to ensure compliance with federal, state regulations and other regulatory agencies, at all times.
- Maintain a comprehensive understanding of all products manufactured by the plant as well as raw materials, packaging materials and operations required in the manufacturing process including quality specifications and standards.
- Develop food standards, safety and sanitary regulations and waste management and water supply specifications.
- Perform routine facility walkthroughs and communicate findings/problems to the Quality Control Manager and follow-up to ensure that corrective action is taken or will be taken.
- Perform pre-operational, operational and post operation checks, daily.
- Write quality control/assurance programs; maintain and file all records and reports on a daily basis.
- Review daily prerequisite food safety and quality control records; follow and improve quality control SOPs and perquisite programs.
- Oversee all aspects of sanitation as per the Master Sanitation Schedule and ensure that tasks are completed, effectively.
- Check raw ingredients for maturity or stability for processing and finished products for safety, quality and nutritional value.
- Supervise and participate in all phases of production, i.e., pre-operation, make-up, packaging and wash down, as necessary.
- Inspect incoming goods and advise supervisors of off specification goods; alert regulatory agency of any safety hazards, when necessary.
- Check product formulations (recipes); monitor conditions at critical control points; audit quality data records; adjust recipes within modification parameters; stop productions when process is out of control.
- Ensure that the calibration of all testing instruments are accurate and meet company standards.
- Analyze product quality including sensory evaluation to determine if product meets quality standards and ensure that quality standards are being met.
- Ascertain that only authorized materials are in the processing areas and that deleterious substances are properly segregated.
- Conduct sanitation inspections in production plant; spot check employee practices; monitor pest and rodent control programs, regularly.
- Approve lots and quarantine off-standard lots, as is necessary.
- Perform verification on all HACCP records, prerequisite records, and other records relating to food safety quality control.
- Ensure product compliance with regulatory agencies and ensure that the company is adhering to quality standards; guide production staff on quality standards.
- Monitor warehousing operations; investigate quality complaints; participate in recall plan; conduct sanitation inspections and spot checks; monitor pest and rodent control programs, regularly.
- Handle ATP and allergen control testing, as required.
- Review labels and raw materials, routinely.
- Take samples of products being produced, analyze and record results; conduct collaborative analyses; conduct trouble shooting investigations; inform management of relevant quality information; report unusual product quality deficiencies; suggest corrective measures and follow-through.
- Monitor and approve supplier performance, routinely.
- Conduct and participate in internal and third party audits.
- Participate in/or initiate Mock Recall.
- Investigate and resolve customer complaints.
- Supervise Line Checkers and QC Assistants to ensure that timely checks and tests are being done accurately.
- Assist and/or train production employees on work processes, food safety and quality procedures, as required on a daily basis.
- Work on special projects.
- Perform other duties in the absence of the QC Assistant or Line checkers.
- Perform any other duties for Caribbean Food Delights and/or any of the related companies as assigned and unilaterally determined by Caribbean Food Delights.
CRITICAL POSITION BEHAVIORS:
Multi-tasking – Handles conflicting priorities and meet deadlines. Effectively respond to pressure or crisis situations.
Critical thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Quality Control Analysis – Conducting tests and inspections of products, services or processes to evaluate quality of performance.
Customer Service – Approachable, friendly and courteous in responding to inquiries and requests.
Detail Oriented – Thoroughly and accurately completes a task.
Safety & Security- Promotes and personally observe the safety and security of equipment and products.
Interpersonal – Interacts comfortably with individuals of varied backgrounds and organizations.
Communication – Good verbal and written skills.
PHYSICAL REQUIREMENTS FOR POSITION WITH OR WITHOUT REASONABLE ACCOMMODATION:
Frequent walking, bending, reaching, lifting and carrying up to 50 pounds; prolonged standing; frequent verbal communication; frequent and repetitive keyboarding motion. Ability to operate standard office equipment – computer, facsimile machine, photocopier, calculator, multi-line telephone system, etc.
QUALIFICATIONS/EDUCATION, SKILLS AND KNOWLEDGE REQUIREMENTS:
Bachelor’s Degree in Food Technology or Food Science or Equivalent
Knowledge of Microsoft Word, Excel and Data Entry software
Minimum two (2) year’s work related experience
Proficiency in product development
Proficiency in working knowledge of plant equipment, plant processes and facilities
Ability to independently design and execute experiments using recognized procedures
Demonstrated technical competence
Good communication and customer service skills
Ability to operate standard office equipment – computer, facsimile, machine, photocopier, calculator, multi-line telephone system, etc.
THIS JOB DESCRIPTION CAN BE UNILATERALLY MODIFIED BY CARIBBEAN FOOD DELIGHTS, AT ANY TIME WITH OR WITHOUT NOTICE AND IS EFFECTIVE IMMEDIATELY.
PRODUCTION LINE CHECKER
Department: Production & Quality Control
Reports to: Production & Quality Control Manager
Type of position: Full-time
POSITION SUMMARY:
Under the supervision of the Quality Control Manager and the Production Manager, this position is responsible for ensuring that the items that are produced on a daily basis, adhere to an established quality standard.
DUTIES AND RESPONSIBILITIES:
- Check lot code, packaging, label for each line prior to the start of production. Report any necessary corrections to QC and Production Manager prior to the start of packaging; when line starts, verify again, code printed in inner and outer cartons notify Production & QC Manager (or their representatives) if outer code is incorrect.
- Check products – raw and baked net weight, every hour, record and inform supervisor if they are off specification.
- Check product filling weight every hour, record and inform QC/Production Line Operator of any discrepancies.
- Check Fat percentage at least 3 times per day, record and if not in acceptable range, inform machine operator.
- Check dough temperature from mixer and shortening temperatures per batch, record and inform supervisor of any discrepancies.
- Check finished product packaged weight, box seal, paper seal and coding every hour, record and inform QC.
- Inspect finished product quality for appearance, record and inform operator if product needs to be adjusted.
- Monitor CCP for Kettle chilling and baking as per batch, record and report any discrepancies to QC.
- Monitor CCP for Spiral/Tunnel Oven baking and Spiral chilling hourly and report any unusual activity to QC.
- Report to QC if product is out of specs or any deviation in HACCP CCP.
- Check cleanliness of equipment, along with production staff, at the end of the day; take corrective action.
- Check sanitizer concentration at the end of the day, record and report if out of specification.
- Check flour tailings at end of day, record and report anything that is out of specification.
- Check knife reconciliation at the end of the day, record and report any missing or damaged knives.
- Perform any other related duties for Caribbean Food Delights and or any of the related companies as assigned and as unilaterally determined by Caribbean Food Delights.
CRITICAL POSITION BEHAVIORS:
Multi-tasking – Handles conflicting priorities and meet deadlines. Effectively respond to pressure or crisis situations.
Customer Service – Approachable, friendly and courteous in responding to inquiries and requests.
Detail Oriented – Thoroughly and accurately completes a task.
Safety & Security- Promotes and personally observe the safety and security of equipment and products.
Interpersonal – Interacts comfortably with individuals of varied backgrounds and organizations.
Communication – Good verbal and written skills.
PHYSICAL REQUIREMENTS FOR POSITION WITH OR WITHOUT REASONABLE ACCOMMODATION:
Frequent walking, bending, stooping, kneeling, crouching, reaching, lifting and carrying up to 25 pounds; prolonged standing; frequent verbal communication.
QUALIFICATIONS/EDUCATION, SKILLS AND KNOWLEDGE REQUIREMENTS:
High School Diploma or Equivalent
Minimum one (1) year work related experience
Good communication and customer service skills
THIS JOB DESCRIPTION CAN BE UNILATERALLY MODIFIED BY CARIBBEAN FOOD DELIGHTS, AT ANY TIME WITH OR WITHOUT NOTICE AND IS EFFECTIVE IMMEDIATELY.
MAINTENANCE MECHANIC – FIRST SHIFT
High speed frozen food manufacturing plant located in Tappan, Rockland County, NY, seeks a hands-on mechanic with 3+ years related work experience for the first shift, to assist in the upkeep of the plant’s equipment in accordance with best practices, diagrams, manuals and manufacturer specifications and ensure that machines and equipment are operating in a safe and effective manner at all times.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
- Follow and adhere to GMP, confined space, LOTO and all safety rules set forth by the company.
- Comply with OSHA/USDA/HACCP Safety and Health rules, at all times.
- Dismantle devices to gain access and remove defective parts using hand tools, power tools, hoists, ladders and lifts.
- Observe equipment’s operations trouble shoot and diagnose problems.
- Check boilers and HVAC systems to ensure that they are working correctly each morning, evening and periodically throughout the day
- Troubleshoot PLC systems, replace VFDs, terminate electrical connections and control wiring.
- Check to ensure that air compressors and refrigeration systems for production are on and working properly before production start-up time each day.
- Perform change overs on dough sheeting lines, according to specifications during daily startup.
- Check lighting system throughout the plant, weekly; replace bulbs where necessary.
- Check equipment components for repair or replacement; clean, lubricate equipment, regularly.
- Organize and maintain inventory of all components needed for the maintenance of equipment.
- Examine all machines and equipment to ensure that they are consistently, operating within specifications.
- Evaluate equipment and machinery performance and recommend improvements to the Engineer or the President.
- Set up equipment and conveyors by adjusting to product specification; test set up.
- Maintain packaging quality by inspecting in-process and finished production; verify specification, identify any problems and make necessary adjustments.
- Clean and lubricate equipment on a regular basis and align equipment parts, if necessary.
- Check for machine performance and keep records of repairs and maintenance and refer to these records during inspection and repairs.
REQUIREMENTS & QUALIFICATIONS:
High School Diploma
Technical Training or equivalent
Minimum three (3) years related work experience
Knowledge of installation, servicing and repair of Production equipment
Ability to read schematics and diagrams, electrical and welding
We offer competitive pay + benefits. EOE; all qualified applicants will receive consideration for employment without regard to their “disability” or “protected veteran status.” Please fax resumes to 845-398-3001. No relocation offers, no phone calls.
Job Type: Full-time
Salary: $28.00 - $31.00 per hour
Schedule:
- 10 hour shift
- Monday to Friday
- Weekend availability
Experience:
- Programmable logic controllers: 3 years (Preferred)
- Mechanical knowledge: 3 years (Preferred)
Work Location: One location
SHIPPING & RECEIVING ASSISTANT DISPATCHER
Caribbean Food Delights (CFD) a privately owned company, located in Tappan, Rockland County, NY, is the leading manufacturer of Jamaican Style Patties: beef, chicken and vegetable. This state-of -the-art facility, is SQF certified. We are looking for a hands-on Shipping/Receiving/Warehouse/Inventory Assistant Manager with 3-5 years of related work experience, to assist in overseeing the Shipping/Receiving/Warehouse and Freezer Inventory control activities, including cycle count; will be also responsible for the accurate receipt of incoming orders and the accurate disbursement of orders as per purchase order agreement. Lead, train and supervise employees in the department.
Prepare & load merchandise on to trucks.
Receive, inspect and accept inbound freight orders, store orders.
Record lot numbers for outgoing shipments and track shipments
Supply the production department with raw materials
Wrap and remove finished products from production floor and store in freezer
Conduct freezer and warehouse inventory
2 - 4 years similar experience using forklift
High School Diploma
Good math (add and subtract) and communication skills
Computer knowledge
Good interpersonal skills
Must have freezer experience 2 - 4 years
Must be forklift trained -Stand-up lift preferably.
All qualified applicants will receive consideration for employment without regard to their "disability or "protected veteran status."
Benefit Conditions:
Waiting period may apply
Only full-time employees eligible
Work Hours:
5:00 am - 2:00 pm
8:00 am - 5:00 pm
Work Days:
Tuesday – Saturday
Job Type: Full-time 8-hour shift
Salary: $18.00 - $19.00 per hour
Education:
- High school or equivalent (Required)
Experience:
- Product management: 3 years (Required)
- Shipping & receiving: 5 years (Required)
- Inventory control: 2 years (Required)
- Picking & packing: 3 years (Required)
- Freezer: 3 years (Required)
Language:
- English (Required)
License/Certification:
- Forklift Certification (Required)
- Pallet Jack Certification (Required)
Work Location: In person
A Marketing Lead in a food manufacturing company plays a crucial role in driving brand awareness, market share, and revenue growth. This position involves strategic planning, team leadership, and close collaboration with sales, product development, and external partners to successfully market the company’s products. Here's a detailed job description:
Job Title: Marketing Lead
Department: Marketing
Reports To: Chief Operating Officer and Chief Executive Officer
Position Overview: The Marketing Lead is responsible for developing and executing effective marketing strategies and campaigns for the company’s food products. This role requires a deep understanding of the food industry, consumer trends, and digital marketing channels. The successful candidate will lead a team with a marketing assistant and work with Sales Team to enhance brand visibility, engage consumers, and support sales objectives.
Key Responsibilities:
- Strategic Planning: Develop and implement comprehensive marketing strategies that align with the company’s business goals. Conduct market research to understand industry trends, competitive landscape, and consumer preferences.
- Brand Management: Ensure consistent brand messaging across all marketing channels. Work closely with product development teams to create compelling product positioning and messaging that resonates with target audiences.
- Campaign Management: Lead the planning, execution, and analysis of marketing campaigns across various channels, including digital (SEO, SEM, email, social media), traditional media, and events. Monitor campaign performance and adjust strategies as necessary.
- Content Creation: Oversee the creation of engaging content for marketing materials, including website content, product packaging, promotional videos, and social media posts.
- Budget Management: Manage the marketing budget efficiently, allocating resources to various projects and campaigns to maximize ROI.
- Team Leadership: Lead, mentor, and develop the marketing team, fostering a collaborative and high-performing environment.
- Stakeholder Collaboration: Work closely with sales, R&D, operations, and external partners (agencies, vendors) to ensure cohesive brand representation and to achieve business objectives.
- Analytics: Utilize data analytics tools to track marketing performance and insights. Leverage data to make informed decisions and to report on marketing ROI to senior management.
Qualifications:
- Bachelor’s degree in Marketing, Business Administration, or a related field.
- Proven experience in marketing, with a preference for experience in the food industry or FMCG (Fast-Moving Consumer Goods).
- Strong leadership skills and experience managing a team.
- Excellent communication and interpersonal skills.
- Proficient in digital marketing tools and platforms, including CRM software, Google Analytics, and social media platforms.
- Creative thinking with the ability to innovate and execute effective marketing strategies.
- Strong analytical skills with an aptitude for understanding market trends and consumer behavior.
- Ability to work in a fast-paced environment and manage multiple projects simultaneously.
Working Conditions: This role typically works in-person in the office, but may require travel to attend industry events, meet with clients, or visit retail sites.
Career Path: A Marketing Lead can advance to higher positions such as Senior Marketing Manager, Director of Marketing, or Chief Marketing Officer (CMO), depending on their success rate and growth of the company.
This job description outlines the core responsibilities and skills needed for the role, but duties and expectations can vary and are not limited to what is listed here. THIS JOB DESCRIPTION CAN BE UNILATERALLY MODIFIED BY CARIBBEAN FOOD DELIGHTS, AT ANY TIME WITH OR WITHOUT NOTICE AND IS EFFECTIVE IMMEDIATELY.